I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days of processing and production time for your order to be packaged and shipped out to the carrier.
Note: With new lockdown mandates in California, our distribution center is operating at maximum capacity and is working around the clock to process your orders in a timely manner. Please have patience as your order may remain in process status for longer than 1-2 business days.HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS, UPS, FedEx & DHL and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States / Canada: 7 - 14 Business days
- Average transit times to International: 21 - 30 Business days
Due to COVID-19 we are experiencing shipping delays worldwide. All non-essential packages are being delayed to make way and give priority to essential and medical supplies. Thank you for your sincere understanding during these times.
Please note that if you order multiple different products, they will arrive in separate packages and may arrive on different dates. When a product we are selling becomes out of stock, our California distribution center may order the product from our China distribution center to fulfill the order.
There are circumstances that are out of control (natural disasters, holidays, weather, pandemics, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for nearly every order, but cannot guarantee accuracy of the information once it's out of our hands. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty. You must cancel your order within 24 hours after creating it for the cancellation to be applied. Please email us at email@example.com. All you need to do is send us an email with the subject line "Cancel My Order" and provide us with your order number.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within two business days.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment of our packages. We apologize sincerely if this happens to you!
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 1-2 hours.