Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns for buyers remorse or if you ordered the wrong item.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases or that contain batteries.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Thermometers and Medical Supplies
- Fitness equipment
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without receiving prior authorization first.
We are not responsible for wrong address input. Orders with incorrect information will not be refunded without the return of the item(s).
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, software, video game, that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or contact your credit card company. It can take up to 30 days before your refund is officially posted back to your account. There is often some processing time before a refund is posted. If you’ve done all of this and waited 30 days and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and contact us to setup a return RMA order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you need to contact us to setup an RMA and receive the shipping address you'll need to send your return to.
Customers are responsible for paying the return shipping cost to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your total refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
All returns are required to have a tracking number associated with the return. We cannot guarantee that we will receive your returned item without tracking information provided to our support team.